Privacy Policy

This Privacy Policy explains how the zhyvago.doctor website and Dr.Zhyvago clinic collect, use, and protect the personal data of users who contact us through the website, registration forms, phone, email, or messengers.

1. Who processes personal data

The data controller is the administration of the website and clinic Dr.Zhyvago. For data protection questions you can contact us by phone +38 (099) 622-70-70 or email psycliniczhyvago@gmail.com.

2. What data we may receive

When using the site, we may receive:

• name, phone number and preferred contact method;
• selected doctor, if a user specifies it in the appointment form;
• question text or message, if a user submits it in the form;
• technical data: IP address, device type, browser, visited pages, cookies;
• health-related information, if voluntarily disclosed in your request.

3. Why we use the data

Personal data is used to:

• contact a user regarding appointment booking or in response to a request;
• arrange consultations and provide service information;
• process requests, feedback and patient communication;
• ensure website security and prevent abuse;
• analyze site performance, improve navigation, content and service quality;
• fulfill legal requirements when required.

4. Medical information

We do not ask users to send sensitive medical documentation through open site forms. If a user voluntarily shares health information, we use it only for initial communication, response, or arranging a consultation. Diagnostic conclusions, treatment, and detailed discussion are done during the consultation with a specialist.

5. Cookies, analytics and third-party services

The site may use cookies and similar technologies for correct operation, analytics, advertising, and better interaction. Google Tag Manager, Google Analytics 4, Google Ads, Meta Pixel, Binotel, Google Maps, Telegram, Viber and other communication services may be used.

Users can restrict or disable cookies in browser settings, but some site features may work partially.

6. Who may receive the data

We do not sell personal data. Data may be shared only with contractors and services that support website operation, communication, hosting, email, analytics, advertising, or legal obligations. These services process data within their functions and privacy policies.

7. Data retention period

Data is retained as long as needed to process the request, provide services, maintain administrative communication, protect rights, and meet legal requirements. When no longer needed, data may be deleted or anonymized.

8. User rights

A user may contact us to:

• get information about personal data processing;
• clarify, correct or update data;
• withdraw consent to processing if processing is based on consent;
• request deletion when there are no legal grounds to keep data;
• ask questions about data protection.

9. Data protection

We use organizational and technical measures to protect personal data from unauthorized access, loss, alteration or disclosure. At the same time, no internet transmission method can guarantee absolute data security.

10. Changes to the Policy

We may update this Privacy Policy when website functions, services, or legal requirements change. The latest version is always available on this page.

11. Contacts

Dr.Zhyvago

Kyiv, Herzen Street 17/25, entrance from the courtyard

Kyiv region, Obukhov district, city Vasilkov, st. Kievskiy Shlyakh, 87B

Phone: +38 (099) 622-70-70

Email: psycliniczhyvago@gmail.com